Terms & Conditions of Algarve Air & Solar™

1. REGULATION

The contract of sale or service between the parties shall be governed by these conditions. No other terms or conditions except those which may be implied by law or statute shall be of any effect unless the same is expressly agreed in writing by the parties.

2. QUOTES & CHARGES

a) The quoted price is valid at the time of quotation, but may have increased if your order is placed at a later date and in any event is always subject to installation taking place within 14 days of the contract. We will always inform “you” the customer. The quoted price for hourly rates shall be provided for the customer before the work on-site commences. The price of any equipment and resources used by us will be invoiced upon job completion and are charged at current rates set by us the supplier. If your company credit rating is low, you may be asked to provide payments upfront.

b) Upon completion of work i.e. Installation, Service or Fault Diagnoses, a job sheet (PAPER) or (SOFTWARE) will be filled out by the engineer who has attended the site which will be then offered to the person in charge on-site or an authorized person with an obligation to sign and date agreeing to undertaken works and time on site as true.

c) We have quoted the cost of installing, servicing, or repairing air conditioning, ventilation, or refrigeration equipment as discussed with you. Once a quotation is accepted, we agree to install, repair or service the equipment to the maximum of our capability and the full potential of your systems being repaired/diagnosed on the terms set out in these conditions.

d) The acceptance of a quotation for Goods and/or Services by the Supplier constitutes an offer by the Client to purchase the Goods and/or Services specified in it on these Conditions and is deemed liable to pay for all services. No offer placed by the Client shall be accepted by the Supplier other than;

(a) By an acknowledgment of the order being issued by the Supplier; or

(b) (if earlier) by the Supplier delivering the Goods or starting to provide the Services,

when a request for the supply and purchase of those Goods and/or Services on these Conditions will be established.

e) “We” Algarve Air & Solar™ LDA endeavour to give the best advice regarding repairs to our client’s Air Conditioning or Refrigerated assets before major works are done after diagnoses have been performed on-site. We may advise in some circumstances to replace systems without any more diagnoses as some systems may be adverse or critical. Or we may advise proceeding with repairs but will always give a probability of failure even after repairs. In such cases, “you” the customer are still liable to pay for all of our on-site time and any PARKING /  or CONGESTION charges. We do not accept any excuse for non-payment and take matters such as this very seriously.

3. HOURS

All work set out in the quotation will be carried out during normal working hours, which are 8.00 am - 7.00 pm Monday to Saturday, unless otherwise stated. Access to your premises is required while work is in progress. We do charge a call-out fee between 08:00 and 19:00 hours. Our onsite charges can be seen by clicking here.

4. ADDITIONAL COSTS MAY BE INCURRED IF: –

a) If An engineer has attended the customer site before 5 pm but exceeds 5 pm, the customer will be liable to pay overtime rates as shown on the price list above. This may be wavered only by goodwill and under our company director’s discretion and in most cases is the case.

b) Variations or additions not stated before commencing of undertaken works that we find to be necessary and which could not have been identified when the original quotation or survey was given.

c) We have to remove any dangerous waste material, such as asbestos and others, which could not have been reasonably foreseen when the original quotation was given and we became aware of this only when installation/service commences.

d) For any reason we cannot gain access to the site, resulting in delays or we have been called out and a cancellation is made if an engineer has or has not reached the site yet. Agreed work is postponed after a cancelled call out, altered specifications, and on-site cancellations of works. You will still be charged as normal which will be 1.5-hour compulsory plus any time thereafter spent on site and/or any other charges that apply such as Congestion charging  & or Parking. Callouts can only be cancelled at a minimum of 24 hours notice.

e) You cancel your installation without giving us 48 hours' notice. In all these cases we will explain to you the reasons for the additional costs and will agree with you in advance about what the additional costs will be.

f) A client has altered a state of installation or changed something mistakenly or purposely and we need to further labour or further order spares.

g) If an Installation takes place and is semi or fully installed but the customer decides to change their mind about specifications and systems please note that we have a no returns policy on all equipment and will be recharged for a re-quotation of different specifications or systems. The original quote cost for labour may vary according to the specification. You, the customer will be liable to pay in full the original agreed amount of a fully installed, tested & commissioned system/s despite a change of mind. You the customer will be liable to pay an amount invoiced by us if a system is semi-installed. Invoice/s will be worked out accordingly. Additional charges will also apply to installations where works are delayed as a result of client error.

5. MAINTENANCE

a) We do not offer maintenance contracts. We offer AD HOC where and when. You may prepay anytime you wish for scheduled visits or to lock in the costs if a raise will occur.

b) Times and dates are variable and will be booked according to customer request. PPM maintenance will usually be pre-booked in advance or when possible.

c) If systems are beyond a normal state, “normal” meaning light dirty to medium dirty, and “beyond normal” meaning extremely filthy that would cause the engineer to spend more time than standard, then you will be charged under hourly and half hourly increments at current rates.

d) If an engineer attends for maintenance and you (the client) are delayed to the site, you will be charged at half-hourly increments at our current rates until you arrive on site then be charged per unit for service as planned.

e) Repairs will not be carried out on service visits and will advise the client for a revisit with another engineer plus any equipment that may be needed.

f) Failed maintenance visits will incur a 1.5-hour fee at our current rates plus congestion or parking and will not be refunded if prepaid.

g) If you have been costed price per unit and an engineer attends and has serviced some units partiality but no access is available to some units and a return visit is made you will be liable to pay on-site charges for the return as well as the fixed fee per unit. This is counted as a delay or obstruction and would entail an engineer to re-attend, spend more fuel, and possibly congestion rules or parking which will all be taken into consideration.

h) Maintenance units on different sites means price per unit on site. For example, If a customer has 3 sites and 10 units on each, it would not be counted as 30 units, instead, they would be charged 10 units per site and charged at their current rates per unit.

6. INVOICING, PAYMENTS, AND LATE PAYMENTS

a) The balance is due on completion of the work, and a maximum time length of 14 working days is allowed before submission of payments. Algarve Air & Solar™ LDA will notify the buyer before work commences so it is clear to you. Any payments submitted after the agreed date will be liable to pay a late payment fee unless a Credit Agreement with different terms of payment has been signed. If the credit agreement is cancelled, you are liable to pay the balance outstanding immediately. Payments are accepted by the following;

(a) Bank transfer.

(b) Most credit and debit card payments are accepted. If paying by card, a secure payment link will be sent to you by us via our supplier (Paypal) via encrypted and secure email.

b) Late payments are charged with a late payment fee which is at our contractual rate set at 12.5% of final billing and is not to be confused with The Late Payment of Commercial Debts (Interest) Act 1998 as supplemented and amended by the Commercial Debt Regulations 2002”. These charges will immediately apply when an invoice becomes overdue. Only under our company director’s acceptance and discretion, may an invoice late payment fee be wavered.

c) We reserve the right to reject any excuse for non-payment and will exercise the full duty to recover all owed monies including interest. We will be polite in requesting owed monies but will resort to deploying our certified recovery experts in events where either lack of communication/avoidance or any rightfully owed invoice has not been paid. Once a final notice has been raised with added late payment fee, the client has 72 hours to make a payment to avoid further action. If this is not paid it will be passed to our debt collectors who will recover our costs and additional charges (A minimum € 50.00 will be added if the account is sent to our debt collectors) plus the collector’s admin fees and percentage.

d) The Client shall be liable to pay to us the Supplier, on demand, all reasonable costs, charges, or losses sustained or incurred by the Supplier (including any direct, indirect, or consequential losses, loss of profit, and loss of reputation, loss or damage to property and those arising from injury to or death of any person and loss of opportunity to deploy resources elsewhere) arising directly or indirectly from the Client’s fraud, negligence, failure to perform or delay in the performance of any of its obligations under the Contract or agreement.

e) The total price for the Goods and/or Services is due in Euros on the date of the invoice.

f) All amounts due to Algarve Air & Solar™ LDA shall be paid in full without any retention, deduction, or withholding. Client shall not be entitled to assert any retention, credit, set off, or counterclaim against the Supplier to justify withholding payment of any such amount in whole or in part.

g) Any fixed price contained in the quotation excludes packaging, loading, unloading, carriage, insurance, and VAT (unless expressly stated otherwise) which the Supplier may add to its invoices at the appropriate rate.

h) Without prejudice to any other right or remedy that it may have if the Client fails to pay the Supplier the full overdue amount including the late fee on the due date, the Supplier may

(a) Pass the unpaid debt to our debt collectors who will recover our costs and additional charges (Minimum € 50.00 will be added if the account is sent to our debt collectors), admin fee, and percentage.

(b) Apply to the County Court or High court to recover all costs. Court & solicitors fees apply. If such an occurrence should happen your company may have defaulted with a CCJ.

i) Domestic clients and clients with a bad credit rating will be billed upfront for the compulsory 1.5-hour charge or whatever we deem necessary for prepayment. PARKING /  /CONGESTION may be added. A prepayment proforma invoice is usually raised before booking and is sent for payment. Payment can be made by secure card payment link or simply by BACS transfer. If subsequent time is incurred on-site over the compulsory 1.5 -hour period, then “you” the customer are liable to pay after the job has ended. If extra parking is also incurred, this will be adjusted at end of the job and will be reflected on your new invoice. If we have charged parking on a prepayment invoice and no parking is incurred on site then we will retain this as a credit on your account and apply it as a credit to any subsequent call-out (if any). Parking fees are non-refundable. All of section (6) conditions apply to customers that have prepaid before bookings.

ADDRESS

Algarve Air & Solar™ LDA

12 Old Village

Vilamoura

Quarteira

Faro

If you have a post to send, we do not accept a post at the above address. Please email us at office@algarveair.org so we can give you our mailing address.

7. INFORMATION

Information you provide or we hold may be used by us or by our agents. All site visit addresses including commercial and residential that are emailed to us are kept confidential and are not distributed to any third-party companies or agencies for sales purposes.

8. CREDIT CHECK

In connection with these terms, we may carry out a check with one or more licensed credit reference agencies such as Experian. They will retain a copy of the search. Payment details of your account will be recorded and may be shared with other organizations to help make credit decisions about you and/or members of your household or company. This can also be used for debt collection and fraud prevention. This includes those who have moved house and who are in default. If you or your company fail a credit reference check, we may request upfront payments for services.

9. CONTACT

These terms and conditions, together with the information overleaf are intended to set out the whole agreement between both parties. If you have any queries, please contact Algarve Air & Solar™ LDA on 00351969720425.

10. INSTALLATIONS

a) All systems remain the property of Algarve Air & Solar™ LDA until paid for in full. Payments of Installations are agreeable with a deposit of the job being paid for upfront and remainders upon completion unless otherwise stated by Algarve Air & Solar™ LDA. Deposits will be clarified at the time of quotation. Late payment fees also apply to installation, if payments have not been paid or submitted late, a late payment fee will be applicable which is at our current contractual rate set of 12.5% and will be added to the final bill.

b) Any obstructions, i.e. Televisions, Furniture, Computers, etc should be moved before installation. If in the event this has not been possible, our engineers will move any items obstructing access, but whilst taking reasonable care, neither they nor the Company will accept any liability for damage. Algarve Air & Solar™ LDA agrees to remove major debris and particles caused by drilling and other construction work after an installation of equipment but will not offer a deep cleaning service after any installation such as sweeping and mopping of floors.

c) Algarve Air & Solar™ LDA will install systems to a high standard & all quoted equipment to the best of our ability. We will always advise our customers on the recommended equipment for a project, however, if the customer requests a more budget option than quoted and is not entirely satisfied after job completion we will not be held responsible for their choice. These may include things such as an undersized unit for an area space that is unable to provide correct sufficiency, sound pressure reduction, and the physical appearance of a unit placed in an area requested by the customer. The specifications of all equipment are given to us by our suppliers.

d) Before Installation all unit specifications will be verbally and/or written to the customer, also details & photographic imagery will be sent to the client for their information and satisfaction of knowing what systems will look like and consist of. If an Installation takes place and is semi or fully installed but the customer decides to change their mind about specifications and systems please note that we have a no-returns policy on all equipment and will be recharged for a re-quotation of different specifications. The original quote cost for labour may vary according to the specification. You the customer will be liable to pay in full the original agreed amount of a fully installed, tested & commissioned system/s despite a change of mind. You the customer will be liable to pay an amount invoiced by us if a system is semi-installed. Invoice/s will be worked out accordingly.

e) Additional charges may also be applied to the final invoice after the installation of equipment if;

During the Site survey, specification is not fully visible & alterations are essential.

System retrofits or replacements call for alterations during work that may be unforeseen.

Client loses or accidentally misplaces any equipment or system accessory which was delivered to the site.

f) Additional charges will apply to installations where works are delayed as a result of client error. This will fall under our hourly and half-hourly charges as standard until we can gain access, despite of whether an installation has been paid for. You will be billed separately. If installation works are postponed to a date differing from the original date to a weekend or bank holiday you may also incur further charges.

g) Unless specifically stated the following items are all excluded from your installation;

Local authority/Landlord Consent or fees

Any making good or redecoration

Any lifting/access equipment

Any carpentry or building works of any kind

Diamond drilling

Provision of electrical supply & mains connection (unless we have specifically quoted for this)

Electrical Certification

Penetrations to building exterior

Fitting of exterior louvers and attenuated panels

Any out-of-hours work.

Craneage

Any item not specified

h) Any alterations, mistakes, or works carried out by a client (either themselves or a 3rd party company such as an electrician or engineer) during our repairs or installs (that we are undertaking) that will inflict or cause errors to our works which can lead to delays, or further spares, further visits, more parking, congestion or spending of access equipment, hire or purchases, or usage of 3rd party companies that we may need to use to complete or rectify the error or mistake the client has caused and may be liable and accordingly billed at end of originally scheduled works.

i) If a proforma has been paid for scheduled works and a client changes their mind this is not refundable. They will lose either 75% of their payment or they must proceed with work as scheduled. Installation costs are non-refundable whether the installation includes only labour or systems and labour.

11. CALL OUT FEES & REPAIRS / DIAGNOSES / MAINTENANCE (normal time: 8:00 to 17:00 hrs)

a) Our call-out service is Free between 8:00 and 17:00 hours, meaning travel time to your site is not chargeable by us the supplier. However, we do start charging ‘on-site charges’ as per our charges list (stated above in section 3) as soon as our engineer’s vehicles have reached your place of business/residence. Parking, , and congestion charging are all charged to our customers. Call-out fees and on-site charges do not apply to maintenance contracts under the condition that they are regularly serviced however congestion, and parking may be applicable.

b) To attend in the event of an involuntary stoppage of the equipment and to make such repairs or adjustments as may, in the Company’s opinion be necessary to obtain satisfactory operation and charge. The cost of any replacement parts involved shall be charged to the Customer by prescribed hourly rates.

c) We will charge you a minimum of 1.5 hours at the current rate which is compulsory even if the engineer has diagnosed or fixed a system within 20 minutes (example) or less of being on-site, delays on-site, or other issues such as security. The hourly charges are not negotiable once agreed upon and an engineer has been deployed. After the 1 hour, the half-hour rule applies and is set at the current rate with the same terms as the 1st.

d) Should it be found necessary as a result of attending engineers’ inspections to replace/order/use any parts such as oil, oxygen-free Nitrogen, refrigerant, cleaning chemicals, fan motors, valves, etc the cost of such materials will be charged to the customer at the current price list. The equipment used is not negotiable with the price.

e) Should it be found that some equipment is necessary to carry out the task on the day of booking with an engineer on-site, and if the job is critical, we would advise the client of the cost of equipment and if the engineer can get it the same day and return to the site, all our time is chargeable without any retention meaning from site to supplier and supplier to site again.

f) “We” Algarve Air & Solar™ LDA endeavour to give the best advice regarding repairs to our client’s Air Conditioning or Refrigerated assets before major works are done after diagnoses have been performed on-site. We may advise in some circumstances to replace systems without any more diagnoses as some systems may be adverse or critical. Or we may advise proceeding with repairs but will always give a probability of failure even after repairs. In such cases, “you” the customer are still liable to pay for all of our on-site time, any equipment used, PARKING, or CONGESTION charges.

g) If service/maintenance is required on site and you are unsure of how many total units you have, an engineer will do a count and service all. You will be charged per indoor unit per visit). Condensers are inclusive and are not accounted for. If some units need servicing and some diagnosing, we will have our engineer record the time only consumed for repair/diagnosing, as maintenance is a fixed fee, so you are billed fairly and correctly.

h) Larger ongoing jobs with continuous works will be billed whilst attending to keep payments up to date and for large bills not to amount at end of works. These will be sent to the client via email.

i) Unused time on a compulsory call-out cannot be utilized on a subsequent call-out. A new call out to the same client will incur on-site charges as standard. Continuation rates (HALF-HOURLY INCREMENTS) will be applied for long ongoing jobs. Long ongoing jobs are considered to be 2 days +.

12. OUT OF HOURS CALL OUT, WEEKEND AND BANK HOLIDAY FEES

a) Our company can attend to an emergency if we agree with ‘you’ the client. The time to get an engineer on-site may vary and any attendance will be subject to an engineer being made available by our company to establish a site visit. Call-out fees for (Mon-Fri 17:00 to 08:00 hours) are chargeable at € 50.00. This service only applies to branches/businesses within the M25 Section.

b) The rate is € 95.00 for call-outs on weekends, public holidays and bank holidays, etc

c) Any parking or equipment used are chargeable at current rates.

13. WARRANTY FOR INSTALLATIONS & REPAIRS

The Supplier is not the manufacturer of the Goods, however, when the Client books an installation (as specified in the quotation for the new system) the Supplier shall Endeavour to transfer to the Client the benefit of the warranty issued by the manufacturer in respect of the Goods.

For successful repairs, we give a 6-month warranty period with conditions. The Conditions are as set below;

That the system/s we have rectified is/are not tampered with by the client or any other engineering company

No physical damage is done by events such as earthquakes, gale-force winds, or other natural disasters

If we are called out to a fault for previously rectified system/s and it is found that other components not relating to our work have Wear and tear or have failed, then this will not be covered.

14. DELIVERY OF GOODS.

a) Unless otherwise agreed in writing by the Supplier, delivery of the Goods shall take place at the Supplier’s address. The Client shall take delivery of the Goods on the date that the Supplier notifies the Client that the Goods are ready for delivery.

b) Any dates specified by the Supplier for delivery of the Goods are intended to be an estimate and time for delivery shall not be made of the essence by notice. If no dates are so specified, delivery shall be within a reasonable time.

c) Subject to the other provisions of these conditions the Supplier shall not be liable for any direct, indirect, or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Supplier’s negligence), nor shall any delay entitle the Client to terminate or rescind the Contract.

d) If for any reason the Client fails to accept delivery of any of the Goods when they are ready for delivery, or the Supplier is unable to deliver the Goods on time because the Client has not provided appropriate instructions, documents, licenses, or authorizations:

(a) Risk in the Goods shall pass to the Client (including for loss or damage caused by the Supplier’s negligence);

(b) the Goods shall be deemed to have been delivered; and

(c) the Supplier may store the Goods until delivery, whereupon the Client shall be liable for all related costs and expenses (including, without limitation, storage and insurance).

e) Clients shall be held responsible for any missing delivered equipment and or stored accessories or installation materials left on-site during work. During installations, we always ensure our suppliers have correctly delivered the right equipment including quantities. All delivered equipment, systems, or ancillaries are audited on arrival by the admin team who liaise with on-site engineers. If any equipment does go missing due to a lack of negligence or misplacement by the recipient, you will be charged for replacements which may reflect in your final invoice.

15. GUARANTEE OF WORKS

Works carried out by Algarve Air & Solar™ LDAS come with a guarantee. Most installations carry a 1-year installation guarantee with conditions. If any installation ancillary should fail due to engineering fault within the 1-year period, which is not likely, Algarve Air & Solar™ agrees to attend for free and eradicate the issue at our own expense. If however it is found that some (not all) equipment may be defective and found to be a manufacturer fault and not an installation fault, our time on site is chargeable to amend, and de-assemble any such faulty equipment. Most manufacturers have their warranty on ancillaries and equipment and an investigation or diagnosis may be made or faulty equipment sent back to the associated supplier for any warranty issues for further diagnosis or respective replacements. For repairs warranty please see section 14 of the terms.

16. DISCOUNTS

Algarve Air & Solar™ LDA may give discounts up to but not exceeding 10% for first-time customers on all ‘on-site time’ or ‘maintenance’ visits. This only applies when we have offered. We may withdraw offers anytime and you may be subject to pay the full cost without any discount. Discount cannot be applied to Congestion, Parking, Refrigerant, or any other material that may be used. Discounts cannot also be used in conjunction with any other offer that may be on the website or advertised on any other sites such as Twitter and Facebook. If a customer pre-pays maintenance for 2 or 3 visits, they may be liable for a 10% discount on any ‘on-site fees’ within the period of their maintenance intervals. Discounts may be withdrawn at any time without any notice by ‘us’ Algarve Air & Solar™ LDA.

17. QUOTATIONS

All quotations are sent to ‘you’ the customer via email based on the information you supply us. Once a quotation is sent and accepted by ‘you’ the customer, you may book a site visit for a full-on site survey. After a site visit is conducted, we will send you a formal quotation for acceptance. This service is chargeable @ € 135.00 fixed fee plus congestion, or parking (if applicable) and an invoice will be raised for the visit before the survey takes place. This cost will be redeemable if a purchase is made within a set period.

18. SPARES & RETURNS

We (Algarve Air & Solar™ LDA) are not the manufacturer of spares or equipment. If an order is placed by you (the client) and is no longer needed or is the wrong part, generally all of our suppliers will have a restocking fee and maybe only return it if it meets certain criteria. Every supplier has its percentage of restocking fee which varies depending on which supplier we used. Spare parts or equipment must be in their original condition and boxed and unused. Some of our suppliers may only allow a limited time after the order was received by you (the client) to return if all conditions of theirs are met. We at Algarve Air & Solar™ LDA may also add an admin fee for any returns which varies depending on the value of an item. Please note some spares may not be returned at all. If we have attended a job and ordered the wrong or incorrect parts by engineering or admin error we do cover this and is not the responsibility of the client.

We cannot take liability for supplier’s delays or mistakes. If a manufacturer's design specs have changed on spares and upgraded parts, additional costs may incur for 3rd party supplies to be supplied to carry out or finish a job. If one of our suppliers has delays in delivering, we will not accept any responsibility or be blamed for couriers being out of our reach and control and we will only advise of ETA and do our best for them to minimize their delays by contacting these suppliers.

19. CREDIT & REFUNDS

Anything prepaid such as service, pressure and leak test, gas, parking, or consumable item for a call out or breakdown, will not be refunded if the value is up to € 100.00. However, we will keep it as a credit on the system and can be used anytime for spares or a call out or service. If the value is over € 100.00 it will be refunded but € 100.00 will be left as a credit on our system for a future call-out will be used. This term does not apply to spares. Please see section 19 for spares. If a proforma has been paid for scheduled work and a client changes their mind this is not refundable. They will lose either 75% of their payment or they must proceed with the work.

20. QUOTATIONS

All quotations are sent to ‘you’ the customer via email based on the information you supply us. Once a quotation is sent and accepted by ‘you’ the customer, you may book a site visit for a full-on site survey. After a site visit is conducted, we will send you a formal quotation for acceptance. This service is chargeable @ € 135.00 fixed fee plus congestion or parking (if applicable) and an invoice will be raised for the visit before the survey takes place. This cost will be redeemable if a purchase is made within a set period.

21. DELAYS, CANCELLATIONS & DOWNTIME

Our callout and maintenance service is AD-HOC only. We will make a booking at a request of a customer, however, we work on a schedule and what is available to us and our staff. During the summer periods, waits may be longer sometimes for our engineers to attend. If an engineer attends during our busy period and a revisit is required, the revisit cannot be demanded by our client for a next-day visit. We will show the client requiring a revisit more priority but we will only book if there is availability. If a client chooses to use another contractor if they cannot wait, this will not make your bill void or non-payable for whatever may be outstanding.

If an engineer is delayed to attend a call out or service, for unforeseen circumstances or due to traffic, delays on a previous fault that they are attending, and are later than expected, we will always advise our client. If it is nearing a company’s closing time and the engineer is delayed then this will be rescheduled by admin with the respectful client. Delays and cancellations can happen and although frustrating, sometimes there is nothing we can do about it apart from rescheduling. If a client has attended a site to open up for an engineer, and an engineer has been delayed or cancelled given for the reasons above, this cannot be used against us or countered against us such as charging for their time or nonpayment of a pending invoice or such.

22. CONDEMNATION & RECOMMENDATIONS FOR FAULTY UNITS

If an engineer has attended a site and found a system or systems need to be condemned and replaced we will advise this at the first instance. We will always advise our clients on the best solution. Some repairs may be more costly than installation, or simply just very costly, or maybe not worth it at all depending on the age of units and condition including how many components are broken on it. Once we have advised it is down to you (the client) to make a decision but we will oppose your decision and warn of possible consequences and outcomes. If you have opted for repairs, we do not take ANY responsibility if your systems do not operate as desired or operate at all due to other components' failure. In such instances, the client (you) may not counter us and request refunds on spent items or components, service, equipment consumed or labour consumed or parking congestion, etc, or use the excuse of paying for equipment and spares and ignore our labour. As we had already condemned your system or strongly advised for a replacement. All invoices will be demanded at the end of the job and demanded to be paid. Furthermore, any jobs such as these that are going against our team's recommendations, will be billed incrementally when works are carried out to ensure our bills are settled whatever the scenario of your unit works or does not work.

Note: You hereby acknowledge our terms & conditions and are legally bound by our terms set above. Amended 2022